Go to Sales > Payments > Payments > Individual Payment.
To process a refund or resend the receipt, click on the actions menu on the payment.
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Click on Refund
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Type the refund amount.
You cannot exceed the original transaction amount.
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Click on Select a reason
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Click on Refund
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Refunds are issued 5-10 business days from the time you initiate a refund. This only works with ACH and Credit Card payment.s