Go to Sales > Payments > Payments > Individual Payment.
To process a refund or resend the receipt, click on the actions menu on the payment.
Click on Refund
Type the refund amount.
You cannot exceed the original transaction amount.
Click on Select a reason
Click on Refund
Refunds are issued 5-10 business days from the time you initiate a refund. This only works with ACH and Credit Card payment.s